Support

FAQs, live chat (sandbox placeholder), and your open tickets.

Live chat

Avg wait < 2 min

support@maestrobet.demo

Phone

+44 20 0000 0000 (sandbox)

Frequently asked questions

Answers to the most common sportsbook questions.

How do I withdraw winnings?
Go to Wallet → Withdraw, enter an amount, and submit. Sandbox withdrawals settle instantly; production uses your PSP.
Wallet
Why was my bet suspended?
Markets suspend during in-play events when prices drift faster than the engine can quote, or when our risk team flags a line.
Bets
Where do I upload verification documents?
Account → Verification / KYC. You can re-upload at any time — the latest accepted document wins.
Verification
How does cash-out work?
We quote a live offer based on current odds vs. your original price. Accept the offer to settle the bet immediately.
Bets
I forgot my password
Sandbox accounts are mock-only — switch identities from the operator console. Production will integrate your IdP.
Security
How do I close my account?
Open a self-exclusion request from Responsible Gambling. You'll receive an email confirmation within 24 hours.
Account

Anything in progress with our support team.

Withdrawal hasn't arrived after 2 days
TCK-10421 · Yesterday · 14:22
Awaiting you
Could you please share your bank statement reference for the deposit?
Open thread
Cash-out value seemed low
TCK-10380 · 5 days ago
Resolved
We re-quoted the offer and credited the difference. Thanks for flagging.
Open thread
Acca boost not applied
TCK-10341 · 12 min ago
Open
Looking into it — should have an answer within the hour.
Open thread

Need responsible-gambling help instead?

GamCare (UK): 0808 8020 133 · Spelpaus (SE) · self-exclusion tools. Production deployments must surface region-appropriate helplines.